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Wednesday, 14 March 2012

Release and Deployment Approaches

Release and Deployment Approaches:
Release management is responsible for planning, scheduling and controlling the movement of new or changed services in the form of a release packages, to both the testing and the live production environments.
Any new system will bring about change in the structure of the client’s organization. However, users don't always welcome change. A degree of resistance to organizational changes is normal. The project manager's biggest challenge is guiding the client through the necessary changes. The release and deployment approach are:

Monday, 5 March 2012

ITIL Financial Management

Financial Management for IT is one of five components in the ITIL Service Delivery area and part of Service Strategy process.
 It determines the costs of services and provides financial accounting support to ensure expenditures fall within approved plans and that funds are well-spent.
The role of Financial Management varies depending upon the view of IT within the company. Some companies view IT as an expense center, some as a profit center, and some as a cost-recovery center. However, in all cases, Financial Management supports the "business" of IT.